1. Introduction and contact

This privacy notice (hereinafter Privacy Notice) is a description of how your personal data is collected, used and deleted while you visit our website www.Ekinsun.ltd, register your account and use our products or services.

The personal data is processed and controlled either by Ekinsun Solutions OÜ, located at Raekoja plats 16, 51104, Tartu, Estonia; or
if you are conducting business or ordering our service from Ekinsun Ltd, located at 2A Zhongjun, Longgang, Shenzhen 518000, China, then your data controller is Ekinsun Ltd.

Ekinsun Solutions OÜ and Ekinsun Ltd are hereinafter jointly referred to as Ekinsun/we/us/our.

If you have questions connected to the processing of personal data please contact us suport@ekinsun.ltd .

Personal data-related terms have the same meaning here as defined in the EU General Data Protection Regulation 2025/679 (hereinafter GDPR).

2. Principles Ekinsun adheres to when processing personal data

Our goal is to process personal data responsibly and transparently and to be ready to demonstrate the compliance of the processing of personal data with the stated objectives and applicable data protection regulation.
All our processes, guidelines and processing activities related to the processing of personal data are based on the following principles: lawfulness, fairness, transparency, purposefulness, minimisation, accuracy, storage limitation, integrity, confidentiality, and data protection by default and by design.

3. How we get personal information and processing on linked websites

Most of the personal information we process is provided to us directly by you in order to register yourself as our customer and when using our services.
In addition, we may also collect your personal data indirectly.
When visiting Ekinsun’s website, we and our service providers acting on our behalf may collect certain data using tracking technologies like cookies, web beacons and similar technologies.
Indirectly collected data may fall under the terms of third party privacy policies while they act as independent data controllers.

Please note that the links shared on the Ekinsun’s website are governed by the privacy terms and conditions of their respective service providers/persons. As regards the processing of personal data published by the data subject (you) on our social media (e.g. Facebook, Instagram), both the Privacy Notice (for Ekinsun’s processing) and the terms and conditions of the respective social media platform apply.

4. What kind of data is processed and why?

As a general rule, we collect and process the following types of personal data:

1. Personal data disclosed to us by the data subject (e.g. if you contact us, register as a customer, order our service etc.);

2. Personal data arising from communication with the data subject (e.g. feedback surveys, communication about the service/products etc.);

3. Personal data clearly disclosed by the data subject (e.g. if you comment on our social media);

4. Personal data deriving from the use of services (e.g. activity on your account);

5. Personal data resulting from visiting and using our website;

6. Personal data received from third parties (e.g. payment service providers on payment status);

7. Personal data created and combined by us (e.g. list of your order history);

8. Personal data of our employees and candidates (e.g. data provided in the recruitment procedure, data needed for employment contract etc.).

More specifically we process among other following data:
About our customers: name, contact details (e-mail, phone nr, address), account information, order history, activity on our website and account, invoice data and other data about usage of service and performance of a contract.
About other data subjects (e.g. website visitors, potential customers): website usage data, data provided to us by the data subject.
Candidates: name, contact information, CV and other data provided in the recruitment.
Employees: data necessary for entering into an employment contract, data deriving from the performance of work duties and employment contract. More specific information about the processing of employees’ data is provided to employees at work.

Our services are not intended for children. We do not knowingly process personal data of children in our service.

5. Newsletter and direct marketing campaigns

We may send our newsletter to customers who have bought/ have searched/inquired about similar products before on the basis of legitimate interest if it is allowed in the relevant jurisdiction. Otherwise, we send newsletters when you have given us your consent. You may opt-out of these messages. Please note that email marketing messages include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the emails we send to you). Clicking on the link in an email will opt you out of further messages. You may also opt-out of your account settings in case this option is available. Please note that in case of opt-out we have to retain the data about your email having opted-out.

We may also use social media tools to market our products and services; there might be consent or opt-out requirements also on their side

6. Processing under legitimate interest

In addition, to above mentioned main processing activities Ekinsun may process data subject’s personal data on the basis of legitimate interest. If Ekinsun has previously assessed data subject’s and its own interests and concluded that processing under legitimate interest is allowed. Ekinsun may process personal data on the basis of legitimate interest for the following purposes:

1. independent development of our services to further improve Ekinsun’s services and make our services safe and efficient;

2. managing and analysing customer (also potential customer) database and for marketing activities in order to improve the availability, selection and quality of services;

3. ensuring a better user experience, higher quality services, and operation of various channels; Ekinsun may analyse identifiers and personal data collected when our website, our social media pages and other sales channels and services are used, and we may collect statistics about visitors of Ekinsun website and customers;

4. organising campaigns, incl. organising personalised campaigns. The terms and conditions of campaigns are set out separately (if any);

5. sending marketing offers to the customers or potential customer if the respective person has previously purchased/inquired about a similar product and if it is allowed in respective jurisdiction. In this case, the person is always guaranteed to have a simple opportunity to resign from the communication, and we have considered our and the customer’s interests;

6. conducting satisfaction, incl. customer satisfaction surveys and measuring the effectiveness of marketing activities performed;

7. making recordings; Ekinsun may record messages and orders given both in our premises and using means of communication (e-mail, phone, etc.) as well as information and other activities we have performed, inter alia, calls to landline numbers. If necessary, we use these recordings to prove orders or other activities;

8. network, information and cyber security reasons, for example measures for combating piracy and fraud, and ensuring the security of the website as well as for making and storing back-up copies;

9. processing for organisational purposes, foremost for financial management and transfer of personal data within the group/connected companies for internal management purposes (but also audits and other potential supervision), including processing personal data of customers and/or employees;

10. establishing, exercising or defending legal claims;

11. protecting health and property of us, our employees and customers, for example, we may use cameras that may also record sound to ensure safety and security on our territory and our premises. In that case usage of cameras is marked and relevant notices are made visible.

7. Sharing your personal data

Data you provide will not be publicly displayed or shared with other users/customers. Certain employees of Ekinsun have access to personal data to the extent necessary for the performance of their work duties.

We use third-party processors to help provide our service. They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Personal data may be shared if we have legitimate interest to do so between our group companies.

 This Privacy Notice was updated in June 2024.