Cost & lead-time is calculated from the cutting time, material and logistics. Working from the current live market environment depending on your requirements (order complexity, size, material, location, etc.). 

We only work with 2D drawings and 3D models, the platform can recognise and compute the cost of bends, holes, etc. while generating production drawings on its own.

The easiest way to get an instant quote is simply by using a 3D model in STP, SLPRT or IPT format. Our platform automatically performs manufacturability checks on your parts and will let you know if there are any improvements needed.

When submitting drawings in DXF format, please remember to ensure that the drawings show only the cutting contours. Delete all the unnecessary lines or dims before uploading, to save your time. See the CAD Design Tips section for more information.

You can add a PDF drawing with tolerances and all other information you deem necessary for the manufacturing.

There is no minimum order quantity with Ekinsun. You can order one part if that’s what is required. 

We help with prototyping and one-off parts, we also offer series manufacturing over a multi-year period. Our sales engineers are happy to help with planning the execution of larger projects. 

For flat laser profiling, it’s usually approx. 7 working days. Larger orders (over £2000) require manual quotations, ensuring the best offer upfront. Lead times will also be included in the offer.

Yes, increasing the quantity will lower the piece price. Example: 1 sheet being loaded onto the machine bed will cost approximately $10 in set-up fees. With multiple parts this setup fee for 10 parts from the same sheet would be distributed, resulting in $1 per part.

Our algorithm takes all of this and more into consideration. Allowing you the sight of quick comparisons to find the right quantities and materials for your budget.

Our model automates the process, including pickup and delivery. To ensure QoS and compliance, we include the delivery (at cost) and do not charge extra. Although we conduct inspections, we do not allow site visits. We’re here to streamline the whole process and avoid burdening our partners.

We currently do not accept “Free-Issue” orders, please speak with your account manager for further details. There’s significant value in our standards, volume and buying power and we pass this value on to our clients.

Our online platform provides you with the information you need, producing quotes at any time of the day. You are able to progress to an order at all times. 

You will see a drop-down menu (in the app) showing the available thicknesses for instant prices. If your required thickness is not on the list, do not hesitate to contact our sales engineers as we may still be able to offer it. 

The dimensions vary between cutting methods. See the service pages (e.g. laser cutting) for more info. 

Yes, we do bending as well. Just upload a 3D CAD file of your part for an instant quote. No drawings are necessary. 

When using your DXF designs, you can add bending to your flat pattern profiles. Simply select “bending” and input the number of bends per piece. 

The model you provide will determine the technology we utilise in our quotation, with a view to production. We aim to offer cost-effective options for each individual job, whilst maintaining a high standard for manufacturing. 

Yes, CNC machining is also available for plastics such as Nylon, PE, POM, PP, etc. Cutting is limited to metals only but we are looking to broaden our material selection in the future. 

You can add welding to your parts by touching base with your sales engineer to discuss your specific requirements. 

Ekinsun is your sole point of contact throughout the whole process. Our team of seasoned mechanical engineers can help you with any questions or production planning. 

Ekinsun makes use of the large network of partners by utilising the data received from all parties. Allowing us to take many factors into account – used materials, required processes, the delivery location, etc. optimising for cost and lead time.

Our pricing is competitive as we make full use of our large network of partners, relationships, expertise, buying power and knowledge to save time and energy all around. Ensuring you receive the keenest price & lead-times upfront. Directing your order to the most suitable manufacturer, preventing unnecessary costs.

All of the files uploaded are safely encrypted, our manufacturing partners work under an NDA that explicitly states that no sharing is permitted. 

Reclamations are an unfortunate part of manufacturing. Should anything unexpected happen, we take ownership of the issues. Our supply chain team prioritises its management, following SOPs with empowerment. 

Everyone involved in the production of your parts is ISO 9001 accredited. Robust processes and SOPs are in place to ensure that your parts are produced to stringent specifications. 

We have strict quality requirements in place for our partners and have several quality assurance specialists on our team who make sure to double-check the quality of parts before anything gets sent out. 

Our manufacturing partners use high-quality raw materials only. All raw materials are certified according to EN10204/3.1. If you need a material certificate, please add the request to the order notes. For laser profiling we use strip-mill sheets, which are suitable for precision components. 

We put high emphasis on ensuring the highest possible quality. All cutting is done in accordance with thermal cuts classification ISO 9013. Please ensure if you need deburring, that you request it. 

Metal sheets are high-quality strip-mill sheets. There may be marks on the material either from suction cups that lift the plates or fingerprints from manual handling. Some materials like brass, stainless steel, and copper come with plastic foil on one side, which can be removed after cutting items. Make sure to let us know if you have any special requirements. 

Your order will be put to work after we receive the payment. Any business can apply for personalised payment terms after creating a company account on the platform. We accept  3 payment methods: Credit card (Visa, MasterCard), PayPal, and bank transfer. If you would like to apply for NET payment terms, please contact your Sales Engineer for further details after submitting the quote.

You can make your own changes to your company account on the platform. It’s simple to amend the invoice recipient’s contact details and the recipient of the goods. Your designated sales engineer can always help. 

The part(s) didn’t pass the manufacturability check, the quantity was too large, exotic material. Please submit your parts for a manual quotation on the platform. If any further questions arise, your dedicated sales engineer will assist you. 

Each user gets assigned a dedicated sales engineer who can help you with all questions regarding the platform, your quote or your order. 

Ekinsun provides flexible shipping options, you can 1. Three main couriers(DHL, FEDEX, UPS) for fast delivery(1-7days) 2. Use your own shipping account or specified shipping channel. 3. When it comes to heavy-weight orders, Rapid Direct has established partnerships with freight forwarders to provide more cost-effective air and sea shipping services. 

Once the package has been shipped, you will receive the tracking number in an auto-generated email to the same email address that was used to place the order. To receive a live tracking update, please send an email out to Ekinsunsuport@hotmail.com

NB Note that tracking numbers are provided only for parcel packaging and not pallets. 

Providing you have informed us before the order has been programmed, it’s likely we will be able to fix the situation. Depending on the stage of manufacture, we’ll work with you to solve any issues.